Services

Over thirty years of experience working with non-profit, public and private organisations on a global and level.  

We can help you with…

Digital products

Designing digital products that enhance user satisfaction.

  • Desktop & mobile applications
  • Information-rich sites & intranets
  • Scheduling, planning & configuration tools
  • Safety-critical applications
  • Self-service tools

Services

Creating successful service experiences.

  • User research
  • Customer journey
  • Ideation
  • Service blueprint & roadmap
  • Business analysis & modeling
  • Service prototyping
  • Pilot testing

Strategy

Designing systemic change and management strategies.

  • Digital transformation
  • Social innovation
  • Innovation & change management
  • Stakeholder management

Spaces

Optimising workspaces to improve the human experience.

  • Customer-service delivery spaces
  • Reception and welcoming spaces
  • Control and crisis rooms
  • Dispatching centres
  • Call centres

Insights

Deploying research methods and testing to understand user needs.

  • Benchmark
  • Interviews & focus groups
  • User observations & shadowing
  • Evaluating services with users
  • Top task survey
  • Analytics

Knowledge

Accelerating the growth of knowledge through tailored training, workshops, coaching and toolkits.

  • Coaching
  • Custom training sessions
  • Custom tools & toolkits
  • Lectures
  • Joint projects