Spaces
Optimising workspaces to improve the human experience.
We take care of the optimal layout of spaces with attention to core and peripheral areas, signage, information displays, workstations, counters and kiosks.
We consistently strive for rapid task performance and a smooth customer journey.
We can help with designing two types of spaces:
- Control rooms – 24/7 operations where specialised employees perform critical decision-making tasks, often in real time
- Service facilities – areas dedicated to the delivery of customer service in government, retail, care or transport, often involving a sequence of steps
Spaces we design:
- Customer service delivery spaces
- Reception and welcoming spaces
- Control and crisis rooms
- Dispatching centers
- Call centers
Related Cases
Envisioning VRT's new broadcasting control centre.
Optimising communication in the Traffic Control Centre.
Roeselare’s ARhus makes a name for itself as an innovative library.
Approach
We prototype and test new spaces on different scales and from low to high fidelity. Our approach involves all stakeholders in constructive conversation through all steps, from co-creation of the layout to analysing the impact of the way of working. We ensure alignment between all parties to achieve operational excellence in your finished space.
When we design spaces, we focus on how they can best enable the goals of the business (back-office) and the needs of users (front-office). Our team can help your employees make the needed shift, in culture and habits.
- Human factors & ergonomics
- Safety-critical systems
- Situation awareness
- Workspace design
- Collaboration flows
- Signage
Training sessions
One–day training on designing for control rooms with a Human Factors approach.